All orders placed on nordbrand.ca Monday-Friday, will begin processing the following business day. Your products will ship within 3 business days after processing has begun.
SHIPPING AND HANDLING
NORD ships via Canada Post for all orders placed. Your products will ship within 3 business days after processing has begun. You will receive a tracking email from Canada Post with information regarding your products once we ship them to the email you provide at checkout. Customers outside of Canada are responsible for taxes, customs and duties if applicable. All shipping costs are in CAD.
Please expect 3-7 business days for shipping within Canada, and 6-11 business days for International shipping.
All NORD products are non-refundable or exchangeable unless otherwise noted. Once your order is placed, no changes to size, address or other information is permitted. All sales are final; there will be no returns,exchanges or cancellations.
LOST AND DAMAGED ITEMS
NORD is not liable for any damages incurred during transit, and lies within the responsibility of Canada Post. All purchases are made at the buyer's own risk. NORD does not assume any responsibility for lost or damaged packages.
NORD reserves the right to cancel any order suspected of fraudulent activity or breach of purchasing terms. Any orders cancelled of this result will be refunded in full.
If none of the sections above resolved your issue, please contact us here.